Mobile payment methods are steadily growing in popularity. This new mode of payment is convenient since consumers can simply bring their phones and complete payment through them. It reduces the number of products consumers carry around with them and circumvents embarrassment at the cash register if they forget their wallet. This practice has been getting exceptionally popular in China that it has negatively affected tourists’ experience. Businesses in China have started refusing cash payments in stores and instead insist on mobile payments due to cost and convenience. Tourists are struggling with the culture shock when visiting the country. It is inconvenient and expensive to travel and need data coverage internationally.
In a statement from the People’s Bank of China (PBOC), there have been some concerns about tourists getting their cash payment rejected. According to the PBOC cash payments cannot be rejected by companies, retailer, or individuals. However, exceptions can be made for unmanned stores, online stores or similar places. This decision is a first of its kind in modern advancement of technological payments. Although mobile payments are the easiest and cheapest for some store owners, payment discrimination can destroy customer-business relations. Although some payment options are more cost-effective for businesses, the PBOC found that customers should be able to choose their method of payment, especially when other countries have yet to transition to a primarily mobile payment system.