Tech veteran and current chief information officer at Goldman Sachs Marco Argenti recently expressed views regarding the disruptive nature of artificial intelligence (AI) technologies and how these can change the game throughout various sectors.

For Argenti who previously held positions at Amazon Web Services and Swedish telecommunications brand Nokia, AI essentially serves as a translator working between coders and computers in order to improve productivity, especially among system engineers.

Argenti pointed out how larger language models, in particular, could be deployed to gather news on specific topics, make accurate summaries, then send these summaries to bankers and other professionals who need such information for their work.

These summaries could also include clients who may be affected by such developments, and this will enable professionals to determine talking points or target areas for assessment and action.

Safety Remains a Concern

But as beneficial as AI models may be for businesses in the long run, creating safe parameters for the use and deployment of AI remains a challenge.

At the same time, companies will need to find ways to vet or authenticate any and all information generated by these technologies to safeguard their own credibility with customers.

Despite the challenges, Argenti’s team at Goldman Sachs and tech departments in other corporations continue to work on ways by which AI can be integrated into their daily operations.

Becoming Part of the Mainstream

The use of AI in standard business operations has become more prevalent in the past few years. Fast-food chain Wendy’s for example, has deployed a chatbot in its drive-through ordering system. 

Likewise, independent skin care brand Oddity currently uses AI for product development. On a business to consumer level, the technology is used to match individual customers with suitable products.

AI is also being used by major institutions like Bank of America in their employee onboarding programs, but usually in tandem with other training modalities.